If You need to contact support, please let us know the following in Your inquiry:
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The driver version of Your systems: e.g. 2.7.3
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Type of system: e.g. VT335 / Room Guard
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Send us additional materials that could help us understand the problem: e.g. screenshots illustrating the problem, log export, settings of Your system.
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A detailed description of the user's actions, which resulted in a problem, as well as a link to the section in the user's guide, according to which the user acted;
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The actual question, the answer to which the user expects.