If You need to contact support, please let us know the following in Your inquiry:

  1. The driver version of Your systems: e.g. 2.7.3

  2. Type of system: e.g. VT335 / Room Guard

  3. Send us additional materials that could help us understand the problem: e.g. screenshots illustrating the problem, log export, settings of Your system.

  4. A detailed description of the user's actions, which resulted in a problem, as well as a link to the section in the user's guide, according to which the user acted;

  5. The actual question, the answer to which the user expects.

You can contact us at: support@vutlan.com

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